WhatsApp CRM
AI WhatsApp workflow and CRM platform. Our own SaaS product: a shared WhatsApp inbox, AI chatbot flows, broadcasts and a CRM in one dashboard.
About the project
The problem
Many businesses sell and support customers mainly on WhatsApp, and it breaks down as they grow:
- The same questions answered by hand all day
- Customer details scattered across phones
- No follow-up on leads once the chat goes quiet
- Several agents sharing one phone, with no idea who replied
- No reports on response time or what campaigns brought in
What we built
A WhatsApp CRM and automation platform on the official WhatsApp Business API, which we now offer to our clients as Masters WhatsApp CRM.
AI chat assistant
Context-aware answers in several languages from a knowledge base you control, with a hand-over to a person when needed.
Visual workflow builder
Drag-and-drop flows with conditions, auto-replies, lead qualification, appointment booking and follow-up sequences.
CRM
Customer profiles, segments, tags, a sales pipeline, conversation history and lead scoring.
Broadcasts
Bulk campaigns from approved templates, scheduling, audience targeting and delivery tracking.
Team inbox and analytics
Shared inbox, agent assignment, internal notes, roles and activity logs, plus dashboards for response time, campaign results and agent productivity.
How it's built
Angular, TypeScript and Tailwind CSS on the front end; ASP.NET Core Web API, Entity Framework Core, SQL Server and SignalR for real-time updates; WhatsApp Business API, OpenAI and webhooks for integrations; Docker, Nginx, Redis and CI/CD with GitHub Actions.
The result
Businesses answer faster, stop losing leads in old chats and grow customer service without adding staff at the same pace, with every conversation and campaign measured in one place.
Want something like this?
Tell us about your project. We'll come back with a plan, a timeline and a price.